Incident: Error When Opening Faxes

Incident Report for Viirtue

Resolved

This incident has been resolved. Please reach out to the Viirtue support team if you have any further questions or concerns.

Posted Jun 03, 2026 - 11:12 EDT

Monitoring

We have worked with our fax vendor, identified a root cause, and deployed a solution to the faxes not appearing in the portal. Our team is monitoring the results, and we will continue to track this event.

Posted Jun 03, 2026 - 10:29 EDT

Investigating

Description:
We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

Impact:
Customers may experience issues with opening faxes. No reports of sending issues at this time.

Next Update:
We will provide our next update by 11:00AM EST or sooner if new information becomes available.

Posted Jun 03, 2026 - 09:58 EDT

This incident affected: Fax.