All Systems Operational

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Welcome to the Viirtue status page. This page will communicate any service impairments across all platforms.

Uptime over the past 90 days. View historical uptime.
Apollo Operational
90 days ago
100.0 % uptime
Today
Manager Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
FL2 Core Server Operational
90 days ago
100.0 % uptime
Today
Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
WebMeetings Operational
90 days ago
100.0 % uptime
Today
WebPhone Operational
90 days ago
100.0 % uptime
Today
Provisioning Server Operational
90 days ago
100.0 % uptime
Today
NJ2 Core Server Operational
90 days ago
100.0 % uptime
Today
Mobile App - iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App - Android ? Operational
90 days ago
100.0 % uptime
Today
Analytics QoS ? Operational
90 days ago
100.0 % uptime
Today
Recording NJ ? Operational
90 days ago
100.0 % uptime
Today
Recording FL ? Operational
90 days ago
100.0 % uptime
Today
LV Core Server Operational
90 days ago
100.0 % uptime
Today
LV QoS Server Operational
90 days ago
100.0 % uptime
Today
LV Recording Server Operational
90 days ago
100.0 % uptime
Today
Zeus Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Manager Portal Operational
90 days ago
100.0 % uptime
Today
FL Core Server Operational
90 days ago
100.0 % uptime
Today
NJ Core Server Operational
90 days ago
100.0 % uptime
Today
Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
WebPhone Operational
90 days ago
100.0 % uptime
Today
WebMeetings Operational
90 days ago
100.0 % uptime
Today
Provisioning Server Operational
90 days ago
100.0 % uptime
Today
Mobile App - iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App - Android ? Operational
90 days ago
100.0 % uptime
Today
Analytics QoS ? Operational
90 days ago
100.0 % uptime
Today
Recording-Cloud ? Operational
90 days ago
100.0 % uptime
Today
Recording FL ? Operational
90 days ago
100.0 % uptime
Today
ViiBE Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
MobileConnect Operational
90 days ago
100.0 % uptime
Today
iOS Operational
90 days ago
100.0 % uptime
Today
Android Operational
90 days ago
100.0 % uptime
Today
Windows Operational
90 days ago
100.0 % uptime
Today
MacOS Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Data Centers Operational
90 days ago
100.0 % uptime
Today
Florida Data Center Operational
90 days ago
100.0 % uptime
Today
New Jersey Data Center Operational
90 days ago
100.0 % uptime
Today
Las Vegas Data Center Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Integration Operational
90 days ago
100.0 % uptime
Today
Direct SBC Integration ? Operational
90 days ago
100.0 % uptime
Today
TeamMates Integration Operational
90 days ago
100.0 % uptime
Today
SIP Trunk Cluster Operational
90 days ago
99.96 % uptime
Today
NJ SIP Trunk Cluster Core ? Operational
90 days ago
100.0 % uptime
Today
FL SIP Trunk Cluster Core ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2025

No incidents reported today.

Jul 2, 2025
Viirtue Scheduled Maintenance 07/1 - Apollo
Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:00 EDT
Scheduled - Our team will be performing scheduled maintenance on the Core2-NJ server. No service disruptions are expected during the maintenance window.

If you have any questions or require assistance, please contact our support team at support@viirtue.com or call 1-833-VIIRTU
Jul 1, 16:25 EDT
Jul 1, 2025
Jun 30, 2025
Recording-fl ER maint
Resolved - This incident was resolved on Friday. Correcting statuspage.
Jun 30, 09:25 EDT
Update - The recording server issue has been resolved and functionality has been restored. We appreciate your patience while our team worked through the incident.
Jun 27, 18:13 EDT
Update - Our team has made meaningful headway in the investigation and continues to work through targeted areas of the system. We’ll provide further updates as we progress through the next stages.
Jun 27, 16:50 EDT
Update - The issue affecting the recording server has been identified. Our team is now implementing the necessary fixes to restore normal operation.
Jun 27, 14:52 EDT
Update - Our engineers are actively working to restore full functionality to the recording server. We’ll share further updates as progress is made.
Jun 27, 13:31 EDT
Investigating - Viirtue engineers will be performing an emergency maintenance on the Florida Recording server to prevent a possible issue. Some recordings may be unavailable or missing during this short window.
Jun 27, 11:37 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
FL Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 01:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 23:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:00 EDT
Scheduled - We’d like to inform you about two scheduled maintenance activities taking place tonight, both from 11:00 PM to 12:00 AM (ET). These maintenances are part of our ongoing efforts to maintain performance, stability, and security across our systems:

1. Recording-FL Maintenance Reboot – CR-59
We will be performing a controlled reboot of the Florida-based recording server. This may cause a brief service interruption for a few minutes during the window.

2. Apollo Production Core Upgrade – CR-43
We are upgrading the Apollo production cores to version 44.2.3 to support enhanced compatibility and performance for CallCabinet integrations. For both New Jersey and Florida

No customer action is required. Our team will closely monitor both updates to ensure a smooth transition and minimal disruption.

If you have any questions or experience any issues outside the window, feel free to contact support.

Thank you for your understanding,
The Viirtue Platform Engineering Team
Jun 26, 16:26 EDT
Jun 26, 2025
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Apollo - Florida Datacenter
Resolved - The 503 has been removed from the Florida core. Service has been fully restored to the Florida datacenter.
Jun 20, 17:51 EDT
Update - The network congestion has been reported resolved by lumen, our team will reroute traffic back to this data center shortly.


Lumen Ticket:
2025-06-20 21:05:31 GMT - The Lumen NOC has confirmed that backbone links are progressively restoring as fiber repairs are completed. Key transport paths have recovered, alleviating congestion. Services have stabilized as of 20:30 GMT. A final update will follow shortly.

2025-06-20 20:52:52 GMT - Multiple unrelated fiber incidents are currently affecting Florida markets, resulting in significant congestion across several areas. As restoration efforts progress in each location, congestion levels are beginning to ease. The Lumen Network Operations Center (NOC) will continue to monitor the situation closely to ensure stability throughout the repair process.
Jun 20, 17:12 EDT
Monitoring - Our monitoring tools indicate that the packet loss has subsided. However, the 503 will remain in effect until we receive confirmation from Lumen that the issue has been fully resolved.
Jun 20, 16:03 EDT
Update - Due to the minor packet loss in the Florida datacenter, we will be 503'ing the core2-fl server and moving traffic to our Las Vegas core.
Jun 20, 15:22 EDT
Identified - We have identified a Lumen outage in Southern Florida that is causing network connectivity issues in our Florida datacenter. Updates to follow.
Jun 20, 15:19 EDT
Jun 19, 2025
Viirtue Scheduled Maintenance 06/19 - Apollo
Completed - The scheduled maintenance has been completed.
Jun 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 EDT
Scheduled - Our team will be performing scheduled maintenance on all three Apollo QoS servers. No service disruptions are expected during the maintenance window.

If you have any questions or require assistance, please contact our support team at support@viirtue.com or call 1-833-VIIRTUE.
Jun 18, 15:07 EDT
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