All Systems Operational

About This Site

Welcome to the Viirtue status page. This page will communicate any service impairments across all platforms.

Uptime over the past 90 days. View historical uptime.
Apollo Operational
90 days ago
99.98 % uptime
Today
Manager Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
FL2 Core Server Operational
90 days ago
100.0 % uptime
Today
Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
WebMeetings Operational
90 days ago
100.0 % uptime
Today
WebPhone Operational
90 days ago
100.0 % uptime
Today
Provisioning Server Operational
90 days ago
100.0 % uptime
Today
NJ2 Core Server Operational
90 days ago
99.88 % uptime
Today
Mobile App - iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App - Android ? Operational
90 days ago
100.0 % uptime
Today
Analytics QoS ? Operational
90 days ago
100.0 % uptime
Today
Recording NJ ? Operational
90 days ago
99.88 % uptime
Today
Recording FL ? Operational
90 days ago
100.0 % uptime
Today
LV Core Server Operational
90 days ago
100.0 % uptime
Today
LV QoS Server Operational
90 days ago
100.0 % uptime
Today
LV Recording Server Operational
90 days ago
100.0 % uptime
Today
Zeus Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Manager Portal Operational
90 days ago
100.0 % uptime
Today
FL Core Server Operational
90 days ago
100.0 % uptime
Today
NJ Core Server Operational
90 days ago
100.0 % uptime
Today
Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
WebPhone Operational
90 days ago
100.0 % uptime
Today
WebMeetings Operational
90 days ago
100.0 % uptime
Today
Provisioning Server Operational
90 days ago
100.0 % uptime
Today
Mobile App - iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App - Android ? Operational
90 days ago
100.0 % uptime
Today
Analytics QoS ? Operational
90 days ago
100.0 % uptime
Today
Recording-Cloud ? Operational
90 days ago
100.0 % uptime
Today
Recording FL ? Operational
90 days ago
100.0 % uptime
Today
ViiBE Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
MobileConnect Operational
90 days ago
100.0 % uptime
Today
iOS Operational
90 days ago
100.0 % uptime
Today
Android Operational
90 days ago
100.0 % uptime
Today
Windows Operational
90 days ago
100.0 % uptime
Today
MacOS Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Data Centers Operational
90 days ago
100.0 % uptime
Today
Florida Data Center Operational
90 days ago
100.0 % uptime
Today
New Jersey Data Center Operational
90 days ago
100.0 % uptime
Today
Las Vegas Data Center Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Integration Operational
90 days ago
100.0 % uptime
Today
Direct SBC Integration ? Operational
90 days ago
100.0 % uptime
Today
TeamMates Integration Operational
90 days ago
100.0 % uptime
Today
SIP Trunk Cluster Operational
90 days ago
99.96 % uptime
Today
NJ SIP Trunk Cluster Core ? Operational
90 days ago
100.0 % uptime
Today
FL SIP Trunk Cluster Core ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 15, 2025

No incidents reported today.

Jul 14, 2025
Apollo - Manager Portal
Postmortem - Read details
Jul 15, 12:09 EDT
Resolved - All services have been fully restored and are now operational. An incident report will be shared later today, with a full root cause analysis to follow.
Jul 14, 14:09 EDT
Update - We’ve pinpointed the root cause and are currently validating the fix.
Jul 14, 13:50 EDT
Update - We’re continuing to work through service stabilization efforts across both regions. Teams remain engaged and progress is ongoing.
Jul 14, 13:26 EDT
Monitoring - The 503 has been removed from core2-nj, and voice traffic has been redirected to this core.
Jul 14, 12:51 EDT
Update - We are aware of the audio issue affecting a subset of calls on the Las Vegas core and are investigating the issue.
Jul 14, 12:35 EDT
Update - All voice and web portal traffic directed to the core2-nj core has been redirected to our other cores. Service should improve while we work on finding the root cause.
Jul 14, 11:22 EDT
Update - Due to ongoing connectivity issues at our NJ data center, we are proactively returning HTTP 503 responses to divert traffic away as a preventative measure. Services remain operational via our redundant infrastructure.
Jul 14, 11:12 EDT
Update - We are continuing to investigate this issue.
Jul 14, 11:06 EDT
Investigating - We are currently investigating an issue causing the manager portal to load slowly. Updates to follow.
Jul 14, 11:06 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025
NJ Datacenter
Resolved - All services have been restored and are operational.
Jul 12, 21:24 EDT
Update - All services have been fully restored in our NJ data center. We are currently in the process of normalizing the environment, including migrating DNS records back to NJ.
Jul 12, 20:46 EDT
Update - starting maintenance
Jul 12, 17:07 EDT
Update - We will be performing scheduled maintenance on our NJ infrastructure today at 5 PM EST. All services will remain fully operational and will continue running from our Florida data center during this time. The customer portal will also remain accessible and will continue to be served from our FL data center.
Jul 12, 14:45 EDT
Monitoring - All services are fully operational in our secondary data center.
Jul 12, 11:07 EDT
Update - Our engineers, in collaboration with on-site data center staff, are working to ensure full service restoration. All possible services have been migrated to our Florida data center, and certificate restoration for white-label partners is underway. All other services remain operational. The data center provider has provided an estimated time of resolution for NJ normalization by 1 PM EST.”
Jul 12, 10:21 EDT
Update - We are continuing to work on a fix for this issue.
Jul 12, 08:43 EDT
Identified - Our engineers have traced the issue to the data center and are coordinating with on-site staff for deeper diagnostics and resolution. The data center reported ongoing preventative UPS maintenance, though it’s not yet confirmed to be related. All services, including the portal, remain fully operational through our redundant Florida data center.
Jul 12, 08:42 EDT
Investigating - Our monitoring systems have identified an issue impacting the NJ data center. Our engineering team is actively investigating and working to resolve the incident.
Jul 12, 08:24 EDT
Jul 11, 2025
Maintenance for Recording Server FL
Completed - The scheduled maintenance has been completed.
Jul 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 EDT
Scheduled - We would like to inform you that our engineers will be performing scheduled maintenance on the FL recording server to temporarily relocate its archival storage configuration. During this time, active calls may experience brief interruptions while the changes are being applied. After the maintenance, call recordings will be redirected to other available recording servers in our environment to ensure continued call recording functionality. This maintenance is part of our ongoing efforts to improve stability and resolve recent issues related to intermittent call recordings. We appreciate your understanding and patience during this process.
Jul 11, 16:36 EDT
Storage Improvements on Recording NJ
Completed - The scheduled maintenance has been completed.
Jul 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 EDT
Scheduled - We would like to inform you that our engineers will be performing scheduled maintenance on the NJ Recording Server as part of our ongoing efforts to improve infrastructure and expand system capacity.

This is a preventative maintenance initiative aimed at enhancing performance and ensuring continued reliability of our systems.

We appreciate your understanding and will notify you once the maintenance is complete.
Jul 10, 21:57 EDT
Jul 10, 2025
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Viirtue Scheduled Maintenance 07/08 - Apollo
Completed - The scheduled maintenance has been completed.
Jul 8, 21:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 EDT
Scheduled - Our team will be performing scheduled maintenance on the Las Vegas Apollo core server. No service disruptions are expected during the maintenance window.

If you have any questions or require assistance, please contact our support team at support@viirtue.com or call 1-833-VIIRTUE.
Jul 8, 17:35 EDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Viirtue Scheduled Maintenance 07/1 - Apollo
Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:00 EDT
Scheduled - Our team will be performing scheduled maintenance on the Core2-NJ server. No service disruptions are expected during the maintenance window.

If you have any questions or require assistance, please contact our support team at support@viirtue.com or call 1-833-VIIRTU
Jul 1, 16:25 EDT
Jul 1, 2025
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