Resolved -
We are now moving this to a resolved status. All systems and portal have passed our testing period. If you continue to experience any issues that you feel may be related to this incident, as always, please feel free to open a ticket by emailing support@viirtue.com.
May 24, 19:05 EDT
Monitoring -
We're currently identified and are monitoring an issue with the portal not resolving, Please use this backup FQDN until further updates if you experience any issues.
portal2.5060.cloud
All relevant Viirtue teams are currently engaged and actively working towards a resolution. We will keep you updated as soon as news becomes available as well as periodically, if needed, just to check in. If you have any questions or concerns - please feel free to open a ticket by emailing support@viirtue.com.
May 24, 15:42 EDT
Completed -
The scheduled maintenance has been completed.
May 21, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 EDT
Update -
Viirtue System Maintenance- CORE-NJ - 05/20/2022 - 05/22/2022 We're performing system maintenance on core-nj beginning Friday 5/22 lasting up to 24 hours. During this time the core will not be accessible or processing calls. If you're using core-nj's direct IP [209.123.15.34] or FQDN [core-nj.syntelsolutions.com, portal.5060.cloud] in any of the following, we highly recommend you update configs to [core2-nj.syntelsolutions, portal3.5060.cloud] or [209.123.15.53].
Expected Services Impacted: Sip Trunks Any DNS Records pointing to [209.123.15.34] Previous core-nj NMS link/portal. API integrations using core-nj FQDN or IP [209.123.15.34] Direct SBC Teams Clients (We will be updating these trunks prior to maintenance and expect no impact.)
May 18, 12:05 EDT
Scheduled -
We will be undergoing scheduled maintenance during this time.
May 17, 16:36 EDT
Resolved -
This incident has been resolved.
May 19, 14:36 EDT
Identified -
ViiBE's Netsapien's integration is currently experiencing a networking issue. We are aware of the situation and should have it restored shortly.
May 19, 14:13 EDT