The issue has been resolved. Calls on Core2-FL are now being recorded reliably and within standard timing expectations.
Posted Jul 24, 2025 - 14:47 EDT
Update
We are continuing to see improvements in call recording conversion speed and reliability. Updates to follow.
Posted Jul 24, 2025 - 10:40 EDT
Update
We are seeing significant improvements and will continue to monitor the issue. Updates to follow.
Posted Jul 23, 2025 - 15:04 EDT
Update
We are seeing calls successfully recording on Core2-FL. We will continue to monitor and provide updates throughout the day.
Posted Jul 23, 2025 - 09:28 EDT
Monitoring
We’ve implemented configuration changes based on NetSapiens’ recommendations and are actively monitoring the system to assess their impact.
Posted Jul 22, 2025 - 21:21 EDT
Update
We will be implementing changes on our recording servers based on recommendations from NetSapiens. Further updates will be provided once the changes have been applied and tested.
Posted Jul 22, 2025 - 19:35 EDT
Identified
Devices registered to the core2-fl Apollo core will not capture recordings, unless the happens to be a GEO call. We have escalated the issue with Netsapiens and will provide an update soon.