Incident Report – Core2-NJ NMS Service Interruption

Incident Report for Viirtue

Resolved

Date: March 11, 2025
Time: 14:44:57 EST

At approximately 14:44:57 EST on March 11, the NMS service on core2-nj (primary core processing service) experienced a crash, resulting in the temporary disruption of some active calls and device registrations.

The service automatically restarted within seconds, and all impacted services recovered immediately.

An open ticket is already in place with NetSapiens for further investigation into the root cause. We will provide updates as more information becomes available.

Please reach out Support if you have any questions or concerns.

Posted Mar 11, 2025 - 15:00 EDT