Resolved -
This incident has been resolved. Please reach out to the Viirtue support team if you have any further questions or concerns.
Jun 3, 11:12 EDT
Monitoring -
We have worked with our fax vendor, identified a root cause, and deployed a solution to the faxes not appearing in the portal. Our team is monitoring the results, and we will continue to track this event.
Jun 3, 10:29 EDT
Investigating -
Description: We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.
Impact: Customers may experience issues with opening faxes. No reports of sending issues at this time.
Next Update: We will provide our next update by 11:00AM EST or sooner if new information becomes available.
Jun 3, 09:58 EDT
Completed -
The scheduled maintenance has been completed.
Jun 3, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 23:00 EDT
Scheduled -
Viirtue Engineers will be preforming scheduled maintenance this evening on our Zeus cluster.
No interruption in service is anticipated.
If you experience any issues you feel are related to this maintenance or if you have any general questions/concerns regarding this announcement, please email support@viirtue.com or call 833-VIIRTUE option 2.
Jun 2, 21:00 EDT